Austrian Airlines

Speed up the routines with RFID technology

“We have done extensive research on different RFID readers because of our strict requirements. We really feel that we chose one of the best readers on the market. It’s robust, efficient and does what we expect it to do – accurately reading tags in a challenging environment.” Austrian Airlines


Austrian Airlines is Austria’s largest carrier and operates annually a global route network of approximately 130 destinations, being particularly dense in Central and Eastern Europe with 35 destinations. Thanks to its favorable geographical location at the heart of Europe, the company’s hub at Vienna International Airport is the ideal gateway between East and West. Austrian Airlines is part of the Lufthansa Group, Europe’s largest airline group, and a member of the Star Alliance, the first global alliance of international airlines.



Timeconsuming and personnel intensive stages of the aircraft maintenance processes needed to be optimized in order to reduce the cost of labor and the time spent on routine maintenance. 

Many mandatory maintenance tasks are to be carried out periodically. For instance life vest data need to be checked every eight weeks.

These processes are crucial to the airworthiness of the aircraft and cannot be left undone. Apart from being very timeconsuming, these processes also demand large personnel resources. Reading of partsdata like partnumber and expiry data of a life vest or an oxygen generator takes from three persons 4-6 hours in a small aircraft. Completing these maintenance tasks in larger aircrafts demand even more time.

To speed up the routine maintenance work, Austrian wanted to take advantage of the efficiencies that technology offers.



During the piloting phase of the projects several suppliers’ readers were tested. Only one reader fulfilled the expectations. The Nordic ID Merlin had enough power to read also tags on hidden parts. It also very easy to operate. For accurate scanning, no extra moves are required, such as swinging the reader from side, when walking down the aisle. The cross-dipole antenna performs very well and delivers outstanding reading quality.

Numerical Benefits

  • Today our mechanics spend 90% less time on routine periodical in-cabin maintenance tasks such as checking data on life vests and oxygene generators.
  • We reduced the need for labor by 66%, as the maintenance task can be carried out efficiently by one person instead of three persons.
  • Our Qualified internal capital return per period is 38%
  • Our cumulative cash flow is 4.7%.


More information about this reference:

Jukka Hieta

General Manager Sales - Distribution & New Markets. Mobile: +358.40.6643.183 Contact

Questions? Don’t hesitate to contact us!

Do you have questions regarding our products, services or solutions? We are here to help! Please fill in the form and tell us how we can be of assistance. You’ll also find the contact information of our sales team under Contact

LinkedIn Search