Repair Service

As a manufacturer Nordic ID stands responsible for providing repair services for its devices during and after the warranty period. Together with partners Nordic ID serves customers globally.

Comprehensive Support Partner Network

When your Nordic ID device needs repair, always use only our Nordic ID Service or our authorized service partners. We want to make sure that your Nordic ID product serves you the best possible way, and by using our preferred service partners the quality of the service is trustworthy and the spare parts are original. This way the existing product warranty remains, and you receive a 3-month service warranty for the repaired devices.

Nordic ID works together with full support and primary support partners. Full support partners can handle both warranty and non-warranty repairs on behalf of Nordic ID in their own regions. In addition Nordic ID has a network of smaller repair centers, primary support partners, who offer the first line of support to their customers locally.

For any enquiries about Nordic ID repair service please contact:

E-mail: servicenordicid.com
Telephone: +358 2 727 7791

EasyService - service contract

In addition to standard product warranty, Nordic ID provides EasyService. EasyService is an extensive service contract with full coverage for your Nordic ID product. The service options are available in Europe (excluding the UK and Ireland) and in North America.

For further information, please download the EasyService brochure.

EasyService Brochure

Published On Thu Oct 19, 2017

Sending a device to Service

In case a unit has been physically damaged or doesn't seem to work, please feel free to ship it to Nordic ID or one of our partners.

Choose a service center from Nordic ID Service Centers listed below

If you are uncertain of the best suited service center or any part of the process, please contact: servicenordicid.com


Please include the service dispatch form with the shipment:

Service Dispatch Form

Nordic ID Service Dispatch form A4

Published On Thu Nov 2, 2017

 

If you are unable to include this form with the shipment, please make sure you include at least the following information with the shipment:

  • Name of the contact person, phone number and e-mail address
  • Device return and billing address
  • Device fault description
  • Device serial number
  • Your order reference (optional)

Nordic ID Service Centers

Global Service for all Nordic ID Products

Nordic ID HQ Service

Salo IoT Center
Joensuunkatu 7
FI-24100 SALO
FINLAND
tel. +358 2 727 7791
e-mail: servicenordicid.com

Nordic ID GMBH

Heidsieker Heide 114
33739 Bielefeld
Germany
Repair Service +49 5206 70 847 50
Support +49 5206 70 847 77
e-mail: servicenordicid.de

Please use the RMA-portal to register your service device.

Nordic ID Full Support Partners

Local service partners, warranty and non-warranty repairs for selected products.

Finland

Pro Component Oy
Kavallinpelto 10 / 02710 Espoo / Finland
tel. +358 20 779 8888
e-mail: huoltoprocomponent.fi

Products:
All Nordic ID products

United Kingdom

Retail Response Ltd
Unit 20, Sandbeck Park / Sandbeck Lane / Wetherby / LS22 7TW / UK
Tel. +44 1937 585511
Fax. +44 1937 588852
e-mail: inforetail-response.co.uk

Products:
All Nordic ID products

OpalTec International Ltd
118 Burcott Road / Avonmouth / BS11 8AD / UK
Tel. +44 117 916 0196
e-mail: supportopaltechnology.com

Products:
All Nordic ID products

North America

Key-Services, Inc.
3921 West Point BLVD.
Winston-Salem, NC 27103
USA
tel. 1-336-768-4400
e-mail: customerservicekey-services.com 

Products:
Nordic ID Merlin
Nordic ID EXA51
Nordic ID Sampo

Italy

SAIT srl
Via per Rovato 31/c
25030 Erbusco
Italy
Tel. +39 030 776 0601
Fax. +39 030 726 8201
e-mail: supportsaitweb.it

Products:
All Nordic ID products

Russia

Pilot
107023, Russia, Moscow, Barabannyi per., 3
Tel.1. +7(495)564-8794
Tel.2: +7(800)200-0765
e-mail: servicedesk.pilot.ru

Products:
Nordic ID RF601
Nordic ID RF651
Nordic ID Morphic
Nordic ID Merlin

Sweden

CUB Handdatorsystem AB
c/o OH Elektronik AB Hyvelgatan 3
572 36 Oskarshamn Sweden
tel. +46 4911 4545
e-mail: serviceohe.se

Products:
Nordic ID Morphic

Nordic ID Primary Support Partners

Local service partners, non-warranty repairs for selected product families.

Estonia

Nixor As Ad
Kadaka Tee 84
12618 Tallinn
Estonia
tel. +372 6 720310/311
e-mail: nixornixor.ee

Products:
Nordic ID RF601
Nordic ID RF651

Hungary

Vonalkód Centrum Kft.
Liget u. 33
1102 Budapest
Hungary
Telefon/Fax: +36 1 4332652, +36 1 4332653
e-mail: infovonalkodcentrum.hu

Products:
Nordic ID RF601

Hong Kong

Nordic ID Service/EZU Technologies LTD
Room 1202, 12/F, Shing King Ind Bldg, 9 Ng Fong St, Kowloon, Hong Kong.
Tel. +852-2666-2000
Fax: +852-3010-1010
e-mail: ezuezu.hk

Products:
All Nordic ID products

Malta

Computer Labelling Systems Ltd
131, Dun Luret Callus Street,
Zebbug, ZBG 2494
Malta
Tel. (+356) 21 581 618 / (+356) 27 581 618
e-mail: salesclsmalta.eu

Products:
Nordic ID RF601
Nordic ID RF651

Russia

Intercode
P.O. 190020 Rigsky 58 St. Petersburg
Russia
tel. +7 812 327 05 66
e-mail: infointercode.spb.ru

Products:
Nordic ID RF601
Nordic ID RF651

South Africa

Betafon (Pty) Ltd
49 Abbot Road Robindale
RANDBURG, 2194
SOUTH AFRICA
Tel. + 27 11 782 5335
e-mail: ingridbetatrac.com

Products:
Nordic ID RF601

Let us help you design a solution that meets your needs

Whether you’re looking for answers, would like to solve a industry-specific problem, or want to know more about a particular RFID reader, feel free to contact us right here. We will help you resolve your issues quickly and easily, getting you back to business.

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