Privacy policy


When you visit our website, we collect information about your browsing behavior on the website. Below you can read about the information collected, including how information is processed, for what they it is used, who has access to the information and who to contact if you have questions or objections regarding the information collected.

Nordic ID collects two kinds of information about you:

  • Cookie data (collected automatically)
  • Information that you provide

What are cookies?

The first time you visit one of the Nordic ID websites you will automatically receive one or more cookies. A cookie is a small text file stored in your web browser (Firefox, Chrome, Safari, Edge, Internet Explorer, etc.) that registers you as a unique user. Cookies make it easier to use the internet because the website can use a cookie to remember information about your preferences meaning that you do not constantly have to start over.

What do we use cookies for?

Cookies help to tell Nordic ID about your visit. No personally identifiable information is collected by the cookies, and they are only used for the statistical collection of data like visits and page hits. To determine who is visiting the NORDIC ID website we use cookies to make demographic and user-related statistics. We collect information about how much time you spend on the website, which pages you read, if you have visited us before, which browser and operating system you are using, and so on.

GA mainly uses first-party cookies to report on visitor interactions on the Website. GAs’ cookies store IP addresses but we cannot link those addresses to any individual or path through the Website. Google uses the cookies to get information and assess visitors’ use of the Website in the form of statistical reports that we can access. The GAs’ code is incorporated into the Website’s code, which means that our site serves the cookies, but Google has access to the cookies. GAs’ terms require us to reproduce the following wording in this Policy:

“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

How long are the cookies stored?

The cookies that are sent to you will be stored on your equipment for varying number of months counting from the last time you visited the NORDIC ID websites. Each time you revisit the site, the period is extended. These cookies are automatically deleted after they expire. You can read below about how you can delete these cookies.

How can you avoid receiving cookies?

If you do not wish to receive cookies, you can block all cookies, delete existing cookies from your hard drive or receive a warning before a cookie is stored.

Here is a guide on how to disable cookies:



What is personal data?

NORDIC ID asks for your personal and user-related information when you

  • sign up for blogs, newsletters or gated downloadable material, or fill out contact forms on our website. This information can include name, job title, email address, address and phone number.
  • create a user profile on our website. This information includes name, email address, company and password.
  • contact us via the live chat service on our website. We ask for your name and email address.

What do we use your personal data for?

The information is used to gain greater knowledge of our potential customers. We also use this information to serve our customers in repair and support related matters. This use may include studies and analyses aimed at improving our services and technologies. The information collected will not be disclosed to third parties.

If you have consented to receive direct marketing news and offers, etc., we can also use the information collected to target the marketing you receive by phone, letter or electronic media.

Marketing Automation

Our website is linked to a marketing Automation System, Active Campaign. Active Campaign collects identified site visitor information for marketing use. This information helps us send targeted content to visitor, that has opted-in to our marketing communication. The information also tells us which webpages the visitor has visited and any interactions he has performed.


After you have visited our Website, we know that you are interested in our products and solutions. This information can be used to target you with marketing content in social media such as Facebook or LinkedIn.

Ticketing System RMA

We use a ticketing system for managing repair service and support. The ticketing system is accessed through our website. The information is stored in the ticketing system. The collected information is used for initializing repair service and communication on how the matter proceeds.

Protection of personal data

Under the GDPR (incl. Privacy Act), personal information must be kept secure and confidential. A person has the right to get information about what information is stored concerning her/himself and to have that information deleted.

Changes to the processing of personal data

The rapid development of the Internet means that changes in our processing of personal data may be necessary. We reserve the right to update and amend these guidelines for handling of personal information. If we do so, we will revise the “last updated” date at the bottom. In case of substantial changes, we will notify you in the form of a visible notice on our website.

Contact us

If you would like access to the information recorded about you at NORDIC ID, please contact us (see contact details below). If we have registered incorrect data, or you have other objections, you may use the same contact form. You have the option to get full insight into the information registered about you and you may object to the registration under the provisions of the Privacy Act.

Nordic ID

Joensuunkatu 7
FI- 24100 Salo

Phone: +358 2 727 7700
(office hours are 08.00 to 16.00 EET)