How can I send in a defective device or where can I get an RMA number from?

Please download and fill Service Dispatch form via link below when sending device(s) to Nordic ID repair centre in Finland:
service dispatch form

Please send device(s) and the Service Dispatch form to the following address:
Nordic ID HQ Service
Joensuunkatu 7
24100 Salo Finland

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Yes, if you do not wish to confirm our cost estimate we will only charge 40,00 € net for inspecting the main device excl. any return shipment costs to the customer. This cost is for examining/diagnosing the device and for creating the cost estimate accordingly. If Nordic ID recycles the unit by request from customer, no fees are charged. Inspection fee won’t be invoiced in case cost estimate is accepted and repair is performed

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No, there are no fixed repair costs offered as each defective device must be inspected individually.

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Standard shipments of repaired devices from the Nordic ID service centre to the customer are included in Warranty repairs / EasyService. Customers are responsible of cost generated from shipping device(s) to the Nordic ID service centre.

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